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Thanuj T

1 reviews | Active since Jan 2017

10 Sept 2018, 08:31

Pathetic service and poor workmanship

i ordered white melamine doors on the 30-08-2018.was promised it would take 5 days for the order to be ready.I had to keep calling the store to try and get an update,the store does not answer their phones neither do they return calls.The contact center also had difficulty in reaching the store,eventually i picked up my order on the 08-09-2018.The carpenter arrived on the 09-09-2018 to install the doors and its shocking to say the quality of the workmanship from builders.Boards were chipped,incorrect sizes,edging loose.For this type of quality from builders warehouse in disgusting.I had to incur extra labor cost for the carpenters work as well as additional cost for getting new boards and the store could not assist me by cutting new boards,they simply refunded my money. I wont support builders any Clonger,your service stinks

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Replies (1)
Builders Warehouse
Builders Warehouse's reply10 Sept 2018, 09:27
Official

Hi Thanuj

I'm sorry for the poor quality of the boards and for the overall service received.

I can assure you that this isn't the experience we want you as our customer to have.

I will be calling you shortly with regards to this so that we can have the matter resolved.

Kind Regards

Kurt Damons