Pathetic service

Builders warehouse Alberton lighting department is useless and pathetic. I bought a complete light fitting for my fibre glass pool dated 12/08/2024. I asked the sales rep to give me a blue colour changing one as I have no interest in any other colour lights.

I then call my pool guy to install it for me and to connect into my day and night sensor.

When I get home I discover that the light is changing colours. So on my trip to work I stop at Leroy Merlin to buy a blue light and I take it home and call my pool guy to come back and change it for me so my costs now on labour goes up.

I then go to the store to return the light dated 21/08/2024. The manager for pool department or manager for the store says they cannot do anything for me as they need the entire fitting but I tell him that it in the pool and the only thing wrong is the actual light. After talking and talking and coming to no conclusion I say keep the light and receipt and walk out from the store.

I have given builders warehouse over 1million in sales and materials I have bought from them.

I have never received such bad service. I mean when you walk into the store and ask the guys in the departments to help you they suppose to advice you as that's there job right? Why give me something different when I asked for a specific thing and then still when you want to return it they can't return and refund your money. Not on. Such businesses should not be in business