ML
Maurice L
1 reviews | Active since Jun 2020
11 Jun 2020, 19:36
Pathetic Service
Poor service... I ordered a stove from your store in the beginning of May, to date I haven't received the order... Not even a sms to acknowledge the delay, on fact I am the one that has to do the chasing. I would like to lay a formal complaint, please provide me with compliants department details or the ombudsman.
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Replies (1)
Builders Warehouse's replyOfficial
12 Jun 2020, 15:00Hi Maurice,
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through especially when it comes to the order you've purchasing and you haven't received feedback.
We can't allow this to happen to you. I understand your frustration as you need this order.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through especially when it comes to the order you've purchasing and you haven't received feedback.
We can't allow this to happen to you. I understand your frustration as you need this order.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Builders Warehouse's reply12 Jun 2020, 15:00
Official
Hi Maurice,
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through especially when it comes to the order you've purchasing and you haven't received feedback.
We can't allow this to happen to you. I understand your frustration as you need this order.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through especially when it comes to the order you've purchasing and you haven't received feedback.
We can't allow this to happen to you. I understand your frustration as you need this order.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena