hK
herman K

1 reviews | Active since Oct 2009

28 Jun 2016, 17:51

PATHETIC SERVICE

<p>I orderd and PAID for 5 special kitchen doors that i need for my client ...i always deal with maruis at the NEW MARKET BUILDERS and was told that they have a new supplier ..i was told that the new supplier will deliver the order to my clients adress and i was told that i must pay first ....i paid on the 01/06/2016 slip nr co226485..I STILL HAVE NO DOORS.....WHAT THE HELL IS UP WITH THE POOR SERVICE..i have spoken to maruis a few times and he assured me that the supplier will phone me ..i am still waiting ...i then spoke to maruis and asked him to get his manager or the store manager to phone me ..I AM STILL WAITING......why must i put up with this **** ...it is not acceptable ....I WANT A REFUND .....if i do not get a responce from builders in 24 hrs i WILL lay a complaint with the consumer councel ...</p> <p> </p> <p>I</p>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply29 Jun 2016, 06:02
Official

Hi Herman

Thank you for your feedback.

I'm sorry you've not received your doors as yet.

This isn't the type of customer service we want you or any of our customer's to experience.

I've escalated this to store management for it to be looked into.

As soon as I've got feedback, I'll be in touch.

Thanks again for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent