PATHETIC SERVICE

We bought a Ryobi Generator in May. 1st time we used it it struggled to start but after struggling it eventually started. 2nd time same thing happened. 3rd time after struggling for 2 hours straight it eventually started for 3 or 4 minutes and then just died.

Last week Sunday we took the generator back to your store where we were told that the return / replace / refund period is 7 days. I now refer you to the attached pictures where it clearly states 6 months.

We informed the lady that she is standing directly under the board which states 6 months (no mention anywhere of 7 days) who then responded by saying “ I am sorry I know its not fair”. We were refused help by the staff. Kept being pushed form on person to another and absolutely nobody wanted to or could help us. 2 gentleman then came to the car and tested the generator, after it struggled to start for a while they eventually got it started and then it died. Exactly the same story…….. we were then told they would send an accessor out but would not take our contact details or even our address so where were they going to send the accessor to??????

We have then tried for 2 days (Tuesday and Wednesday this week) to call the store and of course NO ANSWER.

We then went back into the store this morning and get told that the accessor wants us to pay R600 to come and access and of course there is nothing that builders can do for us??

You want us to pay R600 to access an item that IS CLEARLY DEFECTIVE. We paid R2500 for the generator now we have to pay an additional R600????????? This is not applying TCF at all. We get absolutely NO assistance form you guys

WE DO NOT AND DID NOT WANT A REFUND, WE WANT A PRODUCT THAT WE CAN ACTUALLY USE WHAT WE PAID FOR!!!!!!!!!!!!!!!

This is the worst service I have received in my life and you sold me a defective product and now do not want to assist us in rectifying it?