Pathetic service

So on the 19th of Feb 2018 i spoke to a chap by the name of Ganief, they did not have stock of the zodiac poolmaster barracuda, i just installed a 9x4 pool and got all my materials from builders, he said he will try and get it from another store but he will phone me back, two hours later i called and he said sorry he tried to phone but my number was engaged "mobile number with voicemail" but he said that they ordered it from cape gate and it will be there on Friday definitely. So Friday comes i phone in once more and after many calls i finally get hold of Ganief which tells me it is not showing on the list of items that came in but he will make sure and phone back, an hour and a half later i phone again "mobile apparently engaged again i'll have to take that up with MTN " it is not there but he can put me through to admin manager, call drops after 5 min of holding on so i phone back again and ask to speak to store manager and same happens after 5 min phone gets connected.

How's that for great service, i've always supported them but it seems the bigger they get the less the customer counts. So i'm adding 145SQM to the house and guess who will be supplying my materials...........