Pathetic service
<p>I bought carpentry boards from Builders 2 weeks ago, only received an SMS to collect stock on Wednesday. By Saturday morning I went to collect, I was told my 900 board has not yet arrived and my boards are not yet cut. Lucky who is meant to cut the boards is nothing short of pathetic, arrogant and not customer centric at all. I was at the store by 9:30am I only left at 12 noon. </p>
Good Morning Motshegoa,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Strubens Valley branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Good Morning Motshegoa,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Strubens Valley branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent