pathetic service

I am a contractor, and have been frequently purchasing from Builders Warehouse, and in particular from North Riding. After I pay for the goods, I make my way to despatch, ask them to arrange the goods to be picked whilst I bring my vehicle around. By the time I get there, the slip hasn't even been looked at. After about 10 mins, they tell me that they are waiting for the forklift/tlb driver and cant locate him. This has happened on several occasions, to the point where even the sales guys ask me why Im still waiting at the despatch.<br> <br> Yesterday, I went in to get some items, amongst them 4 ridge tiles in Terracotta. After waiting almost 30 mins to be loaded, they inform me that they don't have enough stock, this after I have paid and been waiting. So I said its fine, give me red. No, I have to go to returns, get a credit and then do the whole purchase process again for the 3 red tiles. it was at this point that I couldn't take it anymore. so I went to information and requested to see the store manager. I went to returns to credit the goods hoping to see the Manager on my way back. No such luck. I then asked the lady at information why the manager hadn't come down, and was told th