Pathetic service

Order ***. Pathetic service cannot describe Builders online service. Its clearly run by a Chreche. On Friday 6 Feb after logging a complaint i was told via e-mail and telephone call my order will be at my door before 6pm. Guess what. Today is the 9th and i am still waiting on my order even after logging 2 more complaints to their call centre since then with no responses. Not only did i have to wait on a refund for more than a month on which i had to keep following up, but my i instruction to have refund put back on my bank card was ignored and a credit was processed to my online account instead. So as to not wait another month and another Builders ***** up and more lies i reverted to buying another item on 1 Feb 2026. Well guess what...Today is the 9th and im still waiting on my purchase. What type of micky mouse operation are you running there? I swear i will never ever support your online platform nor walk into another store of yours because of this. You had one chance to redeem yourself and this is how you treat customers? Pathetic, *********** is not the word. And dont tell me i was not called or mailed. I have the proof. And dont tell me you were here as i have 24/7 surveilance to proof you are lying. People honestly its not worth the stress. DONT BUY THROUGH THEM! Builders i better have my purchase today or i will post this for the world to see...