Pathetic Poor communication and service

Good day

This communication serves as opportunity for your company to correct this statement ( see subject)

Myself and my Wife went to the Strubensvalley store on Friday the 5th of November to procure and arrange delivery for the items ( see attached) We were very professionally and helpful assisted by Given and his college.

On Tuesday the 9th the 2 tanks were delivered ( see attached) however no bricks. After multiple telephone calls to the call centre from landline + 27(0) 11 *** no response was received regarding the delivery of the bricks. A call was received from the call centre on Tuesday stating that a Mr Naicker would be in contact to advise the status of this outstanding delivery. At this point a team of builders is waiting for the delivery and costing us money.

Wednesday (today) I made three calls to the call centre 2 from +27(0) 82 *** and 1 from + 27(0) 11 *** – The calls are being recorded, kindly review

No response whatsoever has been received.

My wife then drove to the store to resolve this matter. She was advised that the store only has 2000 bricks, event though we were sold and paid for 7000 units ( this process will need more attention) The manager did not see it relevant to discuss with her the matter or resolve it. Instead, again Given and his college solved the issue. ( These two Gentleman really deserves an incentive for behaving like mangers even if it is not expected from your store)

Arrangements were made to deliver the 2000 available ( legal to sell and receive payment for ) bricks today, with no date yet for the balance of 5000 units.

Chamberlains across the road form the Strubens Valley store , has the same bricks . I would suggest Builders buy it out from them to comply to this paid for order of 7000 units for delivery.

I do not think normal response tun around times will apply to this matter.

Awaiting your urgent response.