MR
Morgan R
1 reviews | Active since Feb 2015
27 Feb 2025, 11:24
Pathetic customer service from Online team
Pathetic service from Builders warehouse online services. Order placed 24 January with expected delivery on 18 Feb. It is now 27 Feb and Builders Warehouse is unable to contact the supplier or provide an update on when delivery will take place. It is constantly I who have yo follow up via phonecall as Builders Warehouse customer service does not respond to any online or email enquiries.
Helpful (0)
Replies (9)0
Replies (9)
Builders Warehouse's replyOfficial
27 Feb 2025, 11:27Hi Morgan,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and the delay of your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and the delay of your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Builders Warehouse's reply27 Feb 2025, 11:27
Official
Hi Morgan,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and the delay of your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and the delay of your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
MR
Morgan R's updateReviewer Update
04 Mar 2025, 10:36Still no update or resolution from Builders warehouse, even after they acknowledged here. Again called their customer service and again the same pathethic excuse that they will have this escalated and provide feedback, which just does not happen
MR
Morgan R's update04 Mar 2025, 10:36
Reviewer Update
Still no update or resolution from Builders warehouse, even after they acknowledged here. Again called their customer service and again the same pathethic excuse that they will have this escalated and provide feedback, which just does not happen
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Morgan R's updateReviewer Update
05 Mar 2025, 10:18Builders Warehouse,
When can I expect feedback? Again, still no update from your team.
When can I expect feedback? Again, still no update from your team.
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Morgan R's update05 Mar 2025, 10:18
Reviewer Update
Builders Warehouse,
When can I expect feedback? Again, still no update from your team.
When can I expect feedback? Again, still no update from your team.
Builders Warehouse's replyOfficial
05 Mar 2025, 10:38Hi Morgan,
Please note that we are awaiting feedback. As soon as we receive an update we will let you know. SR
Please note that we are awaiting feedback. As soon as we receive an update we will let you know. SR
Builders Warehouse's reply05 Mar 2025, 10:38
Official
Hi Morgan,
Please note that we are awaiting feedback. As soon as we receive an update we will let you know. SR
Please note that we are awaiting feedback. As soon as we receive an update we will let you know. SR
MR
Morgan R's updateReviewer Update
07 Mar 2025, 12:05Builders Warehouse
I have still not received any update even having complained about this and escalated this issue on multiple occasions.
Please can I get feedback on this and confirmed timelines.
This is NOT good customer service
I have still not received any update even having complained about this and escalated this issue on multiple occasions.
Please can I get feedback on this and confirmed timelines.
This is NOT good customer service
MR
Morgan R's update07 Mar 2025, 12:05
Reviewer Update
Builders Warehouse
I have still not received any update even having complained about this and escalated this issue on multiple occasions.
Please can I get feedback on this and confirmed timelines.
This is NOT good customer service
I have still not received any update even having complained about this and escalated this issue on multiple occasions.
Please can I get feedback on this and confirmed timelines.
This is NOT good customer service
Builders Warehouse's replyOfficial
07 Mar 2025, 12:32Hi Morgan,
I do apologize for the delay. We still have not gotten any feedback regarding your delivery.
We have contact the delivery team and dispatch team. We just waiting on feedback. JF
I do apologize for the delay. We still have not gotten any feedback regarding your delivery.
We have contact the delivery team and dispatch team. We just waiting on feedback. JF
Builders Warehouse's reply07 Mar 2025, 12:32
Official
Hi Morgan,
I do apologize for the delay. We still have not gotten any feedback regarding your delivery.
We have contact the delivery team and dispatch team. We just waiting on feedback. JF
I do apologize for the delay. We still have not gotten any feedback regarding your delivery.
We have contact the delivery team and dispatch team. We just waiting on feedback. JF
MR
Morgan R's updateReviewer Update
11 Mar 2025, 14:06Builders Warehouse,
What is the latest? I was told delivery would have taken place either last night or this morning. Still nothing
What is the latest? I was told delivery would have taken place either last night or this morning. Still nothing
MR
Morgan R's update11 Mar 2025, 14:06
Reviewer Update
Builders Warehouse,
What is the latest? I was told delivery would have taken place either last night or this morning. Still nothing
What is the latest? I was told delivery would have taken place either last night or this morning. Still nothing
MR
Morgan R's updateReviewer Update
11 Mar 2025, 19:18Bathtub received this evening
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Morgan R's update11 Mar 2025, 19:18
Reviewer Update
Bathtub received this evening
Builders Warehouse's replyOfficial
25 Mar 2025, 10:28Thank you for your feedback. SR
Builders Warehouse's reply25 Mar 2025, 10:28
Official
Thank you for your feedback. SR