Pathetic customer service

# Pathetic service phone and face to face Store: Glen Eagles

I made a purchase on the morning of the 29 June 2020 for delivery, was promised all would be delivered on the morning 2 July was promised by Thabiso and Thabo Q***, I tried calling all landline numbers no answer including Thabo direct line ***.I eventually took a drive to builders due to lack of response and spoke to Manager Raymond who then directed my enquiry to Derrick to see how far is our order he promised order will be delivered before 4pm,I received a call from Derrick that drivers was dispatched at 330pm and on the way to me on 2 July 20 and was on his way to me. 2 hrs later still waiting no update i then receive a call from the driver +*** stating that his GPS took him to the wrong address and he was back at Builders, I sadly dont beleive him as we are 10km from builders and it would never take 2 hrs to drive to us. I am sad to say this but today is my last purchase from Builders and i will share with family and friends as i think we all share the same experience of poor customers service, I would think that Lockdown would make people passionate about their jobs but at Builders they have a poor culture of service that stinks and at this rate automation might be the answer, I think stores like Leroy Merlin will see me very soon. Lyle ***