Pathetic customer service - Builders warehouse

Order online Awnings 8/12 with delivery set for 23/12. I phoned their customer service number at 12:00. They advised me that I will receive a call an hour before delivery. At 16:00 I phoned again. Took my details for Strubensvalley to phone me back. Got a SMS 48 hrs turnaround!!!! Phoned another number was told sorry not delivering today but tomorrow and will reimburse me my R65 delivery fee. Wasted my whole day!!!! (2days before Xmas - as if I had nothing else to do than sit at home). They advised will deliver first thing tomorrow (let’s see how they deliver on that promise).