1 reviews | Active since Sept 2010
Pathetic communications/customer service
Terrible!
Placed an order for pick up. Pick up was scheduled for 15 July. Date came and passed and no comms was received. After a week I call to follow up - no response. Again I call head office, no feedback. I send an email- no feedback. I call again, the agent phones back after a few days to ask if the store manager got back to me- again No. Eventually 29th July I go out of my way wasting R200 fuel, my precious time and energy into the store as I wasn't getting any feedback - I'm directed to dispatch where eventually it is found that the buyer could not source the item....all the while I'm waiting for the product with my money tied up at builders- I could have searched and purchased elsewhere if that was the case. The manager was pathetic and the poor consultant had to go to and forth over the phone with her but she not once, came to me to apologise nor show face. She left the poor guy to take my disgruntlement. Absolutely waste of time store manager at Ballito btw. She's USELESS! For a woman, and this coming from a woman, she's totally ***********. I'm so disgusted at the lack of respect for a customers time and money. Very disappointing. I'll be sure to propagate other customers not to shop there as well as online seeing as you guys can't fulfill orders.
Long story short-
1. I placed online orders of which more than 1 order WAS NOT FULFILLED and thus cancelled.
2. I paid by EFT thus the refund (in total R671) went directly to builders profile account WITHOUT MY CONSENT.
3. I was told to go to my nearest store to get a cash refund but the cell number on the system instore reflects INCORRECT and I'm told no refund without OTP that needs to be sent to the number.
3. I update the cell number on my side and even confirm with telephonically with your team and it is correctly updated.
4. I revert to instore for a refund, and again the number is still incorrect (see attached photo as the manager showed me)
5. I call in again and the call center is confused. They again advise the orders will be cancelled and will reflect in 3 days in my account but they FAIL TO UNDERSTAND that original payment was via EFT and a MANUAL REFUND is required hence the money stays in the profile
Frankly I'm tired of this runaround and incompetence of builders staff overall...
Please assist. It's been months now and I can't get MY OWN MONEY!!! how ridiculous!
Long story short-
1. I placed online orders of which more than 1 order WAS NOT FULFILLED and thus cancelled.
2. I paid by EFT thus the refund (in total R671) went directly to builders profile account WITHOUT MY CONSENT.
3. I was told to go to my nearest store to get a cash refund but the cell number on the system instore reflects INCORRECT and I'm told no refund without OTP that needs to be sent to the number.
3. I update the cell number on my side and even confirm with telephonically with your team and it is correctly updated.
4. I revert to instore for a refund, and again the number is still incorrect (see attached photo as the manager showed me)
5. I call in again and the call center is confused. They again advise the orders will be cancelled and will reflect in 3 days in my account but they FAIL TO UNDERSTAND that original payment was via EFT and a MANUAL REFUND is required hence the money stays in the profile
Frankly I'm tired of this runaround and incompetence of builders staff overall...
Please assist. It's been months now and I can't get MY OWN MONEY!!! how ridiculous!