Pathetic attitude from Builders Warehouse Fourways building counter staff

Over the past few years I've shopped extensively at Builders Warehouse due to the convenience of their operating hours and range of products. I've spent about R1million a year with them. I've seen how customer service continuously deteriorated. They complain about downturn in economy, lower turn over and everything else but to look at their own staff. Yesterday was the worst when I tried to buy some Aluminium angle iron from the Fourways branch. They had only one guy at the building counter and I had to stand and wait for him while helping other customers. When I got to him, he told me to look at the shelves for the strip, which I've already done. As I was looking for 39 lengths for a project I'm busy with, it had to be a special order. He told me they can't do special orders as "Head Office' buys and they don't have control over it. I must just wait until they get stock. It is absolutely pathetic as I've been doing special orders with Builders Warehouse for 10 years. I asked him to call a manager which he half heartedly tried to phone and couldn't find. Information got hold of the manager who enthusiastically helped me. There are so many unemployed people and yet workers have the luxury to do this to clients and to chase people away. I wish I never had to buy from Builders Warehouse and could avoid them all together. I've moved as much of my purchases as possible to Chamberlains. Builders Warehouse shouldn't complain about trading conditions!