PATHETIC ATTITUDE AND ************

I went into the Store to have 2 x window glasses cut. Waited in the Que, while all the SO COULD EMPLOYEES of BUILDERS WAREHOUSE looked at the customer and carried on with the conversations with each other while a customer stood waiting for service until one of them saw the frustration on my face and tapped CLEMENT MOKHWELEPA on his shoulder indicating my presence. He arrives to the counter, no greeting of manners. I provide and explained the measurements to him, he acknowledged and understood the requirements. After paying and receiving the Glass, I noticed that it was not the correct size that I explained to CLEMENT. Went back to the counter and was approached buy another Employee, when I was explaining this to them, I was overwhelmed with the GANG UP APPROACH from the staff at this Branch as if they wanted to attack a customer for trying to rectify their error as My COST. Their approach was so intimidating and offensive, it felt like the was NO RULES AND REGULATIONS in this store with the manner these STAFF MEMBERS react. I am disgusted and so frustrated with this pathetic store, it like these employees have received no training and or customer services. These stores will not be opened if it was not for us consumers who SUPPORT these STORES financially. These employees should not even be PART OF THIS store, or part of the MASSTORES GROUP in general. I will ensure that CLEMENT MOKHWELEPA is disciplined and dismissed for intimidating a BUILDERS WAREHOUSE CUSTOMER. If not, it proves that BUILDERS WAREHOUSE (MASSTORES GROUP) has no respect of dignity for the customer that generate revenue to keep these stores opened. This store needs seriously conduct a customer service survey regarding the attitude of there staff. Horrible experience, and re-calling this was not the 1st terrible experience with the staff's attitude in this store. MANAGEMENT should look into this a replace this disrespectful arrogant staff with people that are passionate of CUSTOMER SERVICE. This CLEMENT needs to be Disciplined and I as a customer want a COPY of his hearing results. I will not let this employee get away with this behavior , even if it results in trying to contact Llewellyn Walters (CEO) to have action taken . Date of Incident:22/04/2019 Time: +-13:45pm