1 reviews | Active since Nov 2016

01 Nov 2016, 06:48

Pathetic after sales service!

<p>I have purchased the fired earth whispers paint from these guys a year ago. Came highly recommended by the sales consultant. Not even 6 months later and the paint had started to peel off and bubble and discolor!!! A little dirt that was on the wall was rinsed off with a hose. And guess what. The paint washed off too! I have been to numerous builders express branches requesting for assistance. Including the fired earth website to no avail. And 3 months ago the guy from builders express, Bradley, finally comes to my home. Takes samples and promised to get back to us within 7 days. Now we are unable to reach him as he never answers his phone for any feedback. Never recommending this product to anyone. Or a builders express. </p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply09 Nov 2016, 10:01
Official

Hi Trisha,

Thank you for your feedback.

I've escalated this to store management for it to be looked into and for corrective measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent