Pathetic

Hi made an online purchase on Monday 29/01. The purchase was for 2 items and per the confirmation they will be delivered on 31/01 and 3/02. On the day I got the confirmation i sent an e-mail to info@builder e-mail address asking if the delivery for 3/02 can be fast tracked as it is urgent. I sent another follow up on 30/02. Today, 31/02 I call the call centre as I wanted to ask why no response to m previous mails and I also wanted to change the quantities of the second delivery letting you know that they cannot deliver on 03/02 as it is Saturday and building deliveries are not allowed. A person took my details and said they will call me back. No one has to date call me back. What type of operation are you running? Dont respond to e-mails and dont call customers back. Please urgently contact me to arrange for the changes to be made and to deliver on a date they I can accept! This is totally unacceptable.

Order in question is: B ********** 596