Patchetic aftersales service

I am very unhappy with service from this company, I bought a Bluechem .75kw pool pump about 2 years ago and before buying I specifically asked the salesman on the floor what the policy was on getting spares if the motor packs up after the 2 year warranty is done. I was assured that getting spares is as easy as coming into the store and ordering the part needed, this is NOT the case. They sell the product happily but soon as you go back to get spares you get told that they don't have spares and can't get spares so you have to buy a new pump. This is completely unacceptable as I don't see the sense in buying a new pump at R2500 when the only problem is a R300 part that is broken. The after sales service and policy is absolutely pathetic and I will never in my life buy any form of mechanical or electrical equipment from Builders again as they have zero after sales service when your product is past it's warranty period and only keep pushing that you need to now purchase a new item from them. I find this way of doing business completely unacceptable and would suggest that anyone wanting to purchase items from Builders take very careful consideration on the matter as you will not be getting parts after your warranty is done.