1 reviews | Active since Apr 2013
PAID FULL PRICE FOR A SLIDING DOOR AND NEVER GOT A FULL PACKAGE!
<p>On the 30th of November 2016 Sunday morning my husband and i went to builders warehouse SOUTHGATE and bought a sliding door for R1950. The next day when we installed the day we realised we only had a door withNO HANDLES, WHEELS OR *****S! My husband then went back and told the we did not receive the 'BLUE BOX" that comes with the sliding door. They refused to give him the box as he did not have the slip at the time and he then had to BUY WHEELS AND *****S for the SLIDING DOOR. My husband then went back to the store yesterday (2/11/2016) and gave BUILDERS WAREHOUSE SOUTHGATE the slip. The woman then said she would call the supplier and find out why we never got the box and would arrange for a refund for the wheels we had to buy aswell as the *****s that was suppose to be part of the the package. We still have not heard from them, they refusing to refund us AND we still HAVE NO HANDLE FOR THE SLIDING DOOR!!!!! This is the worst service we have EVER recieved. BUILDERS WAREHOUSE SOUTHGATE ARE ******!!!!!</p>
Good afternoon Nikita,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Southgate store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel
Good afternoon Nikita,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Southgate store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel