1 reviews | Active since Jun 2016
Paid for order - deathly silence
<p>On 24 November 2016 I accepted quotation Q ********** for three Whirlybird Tornadoes and paid R3540 by EFT into the bank account provided by Asanda Xeketwana. I emailed proof of payment to her.</p> <p>I have mailed follow-up requests on four occassions to her and several staff members of Builders Warehouse in Bloemfontein.</p> <p>I have not yet received any acknowledgement of receipt of payment, nor has anybody had the courtesy even to respond to my enquiries. Is this the way Massmart/Builders Warehouse treat their clients?</p> <p>I am beginning to fear that I have lost R3540 to what I assumed is a reputable company.</p> <p> </p> <p>This is truly shocking and clients had better beware if they pay electronically in advance.</p> <p> </p> <p>Dr Pieter du Plessis</p>
Hi Pieter
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
Hi Pieter
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
