1 reviews | Active since Feb 2023
Paid for goods on the 08 August and still nothing recieved.
I am writing to formally express my dissatisfaction with the service I have received from Builders Warehouse regarding my order placed on August 30, 2024. Despite having paid for the order in full, I have yet to receive the goods as of today, September 17, 2024.
I have spent over four hours today attempting to ascertain the status of my order. After multiple calls to customer support, I was finally informed that the store has no stock available. This lack of communication is unacceptable, especially considering that my order was confirmed and payment was processed.
If my order is not delivered by close of business on September 18, 2024 I will have no choice but to file a complaint with the Consumer Protection Act (CPA) regarding your company's practice of accepting payment for items that are not in stock. Furthermore, it is egregious to advertise products on your online portal without ensuring their availability and failing to keep customers updated on their orders.
The service I have received is not only inadequate but also reflects poorly on your company's commitment to customer satisfaction. I expect a prompt resolution to this matter and a clear update regarding the status of my order.
Thank you for bringing this to our attention.
I will be looking into this matter for you and have it resolved as soon as I can. I do apologies for the lack of feedback and communication you have received from our store. JF
Thank you for bringing this to our attention.
I will be looking into this matter for you and have it resolved as soon as I can. I do apologies for the lack of feedback and communication you have received from our store. JF
I have checked with the CPA and have now reported it as Builders Warehouse has false advertised on their online portal. When payment was made it showed that there was stock at numerous stores. A quick check now shows that their is still stock. I have spoken to the store in Boksburg and been advised that their is no stock and the other stores they have checked with also have no stock. The lack of willing ness to assist at store level as well as Builders ware house online portal being so incorrect is concerning.
I have checked with the CPA and have now reported it as Builders Warehouse has false advertised on their online portal. When payment was made it showed that there was stock at numerous stores. A quick check now shows that their is still stock. I have spoken to the store in Boksburg and been advised that their is no stock and the other stores they have checked with also have no stock. The lack of willing ness to assist at store level as well as Builders ware house online portal being so incorrect is concerning.
Please see attached the NCC case number for my CPA case.
Reference Number : CC2024/09/5831.
I have still not received any proper feedback. just the call centre and store trying to figure out what is going on. If this is not rectified and resolved today my next point will be to go to the media.
Please see attached the NCC case number for my CPA case.
Reference Number : CC2024/09/5831.
I have still not received any proper feedback. just the call centre and store trying to figure out what is going on. If this is not rectified and resolved today my next point will be to go to the media.
We are looking into this matter for you and we have it resolved as soon as we can. JF
We are looking into this matter for you and we have it resolved as soon as we can. JF
It was supposedly escalated yesterday to the team however nothing has happened yet. Don't know why it is so hard to deliver what we ordered and paid for 3 weeks ago.
It was supposedly escalated yesterday to the team however nothing has happened yet. Don't know why it is so hard to deliver what we ordered and paid for 3 weeks ago.