Paid for goods and still waiting!!!!

It is with great disappointment that I'm sending you this email!!! We bought furniture from Builders Fourways from a sales consultant called Fortunate over a MONTH ago. Firstly this is UNACCEPTABLE. We've been phoning and been **** to with empty promises saying furniture will be delivered in 1 week. How is it possible for you to take your customers money and not deliver the goods???? Where is our FURNITURE????? We received an sms saying: Dear ROBERT, your delivery for C ********** has now been scheduled for 2017/10/24. Please call Josia Ndlovu on ********** for queries.