SO
Shaun O

1 reviews | Active since Nov 2013

16 Aug 2018, 10:35

Overcharging for items at till

I recently visited Builders Warehouse Cape Gate and got a little surprise when paying for my 2 items at the counter. First item marked price in store was R48 - amount charged was R65 Second item marked price in store was R54 - amount charged was R58 I am dumbfounded that both items I wanted to buy were incorrectly charged. I always pay attention to detail so that I don't get ********** ... but how many others don't check what they are charged and have been ********** by Builders Warehouse? This is an ********* business practice. They did at least refund me and charge me correctly second time around.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply16 Aug 2018, 11:49
Official

Hi Shaun,

Thank you for bringing this to our attention.

We're sorry you have been overcharged at our Cape Gate store.

We'll follow up with our store and revert back to you.

Kind regards,

Christal