Over-selling and poor customer service

I bought a stove at the Rivonia branch at the end of October on special. I was told I would be able to get the stove in 3 weeks. 6 weeks later I had not received any feedback at which point I was told I would need to wait 4 more weeks.

I asked for a written confirmation of the date and was told I would get it in the next day. When I didn't get that confirmation, I was told I would need to wait a further week to get confirmation.

The manager then told me that they have the same stove in a different colour; but I would need to pay an additional R4,000. Hence, I can get the stove I bought on special, if I pay full price.

During the process I contacted the call center and was told 3 times that they would find out the status, and never got a call back. I also tried to lodge a complaint on the website, but that seems to be broken as well