Outstanding redemption

I ordered a Gentech sine wave portable power station. Seems like I got the last unit as there were accessories missing in the box, I contacted their customer service via email to advise of my dilemma and the mismatched power supply. Boy oh boy, did they not redeem themselves, I got a follow up email within an hour (impressive TAT) as they needed some information. I also got a call from this well spoken amazing professional by the name of Andrea who informed me that she will be handling my issue and will be contacting the warehouse to check what had transpired. Little did I know... Monday morning I got a call from a gentleman by the name of Dakalo Baloyi who was also very kind and professional advising that they are working on my query and requested some photos which I sent on whatsapp (extra mile - giving out his personal number). The ultimate was when I also got a call directly from the supplier/service provide (GENTECH), AMAZING EXPERIENCE from Charlene who sincerely apologized and assured me that this inconvenience will be sorted in no time and yesterday morning. Ofentse from The CourierGuy was at my gate delivering the items I needed. Thank you so much to all the people I mentioned above. There is no gratitude that can measure the level of satisfaction I'm feeling. You have outdone yourselves. OUTSTANDING!!!