1 reviews | Active since Jul 2011
Ordered Tiles - only received Cement - Wasting Labour Days and Time waiting
<p>Good Day, I ordered Tiles, tile cement, etc for tiling around 35sq.m. I paid for delivery and I have my tilers and builders waiting for delivery, however only the tile cemente, bonding liquid and grout was delivered and not the tiles. How does it make sense that the entire stock isnt delivered - now it means I need to pay my workers for another day extra as this has a knock on effect delayed further work as the tiling holds up other parts of the renovation. I'm also trying to solve this with the Riverhorse Valley branch but nobody seems to be assisting me as nobody seems to know whats going on!</p>
Hi Amith
Thank you for your feedback.
I'm sorry your order wasn't delivered in full.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into.
As soon as I've got feedback, I'll be in touch.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Amith
Thank you for your feedback.
I'm sorry your order wasn't delivered in full.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into.
As soon as I've got feedback, I'll be in touch.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
