Order still not ready

<p>I placed an order for boards, cutting and edging on the 4th August 2016, invoice number C ********** . I was contacted the next day and told that the cutting is complete but they are out of stock with edging. Since then I have had no update, I phoned to enquire on 11 August and was told again that they have no stock of the edging. It is now 15th August and still my order is not ready for collection.</p> <p> </p> <p>I would like a refund please, this is taking way too long, why take orders if there is no stock!</p> <p>I am sure I can get the goods elsewhere much faster.</p>