Order number *** - NO CORRESPONDANCE ON MY ORDER AFTER PAYMENT - REFUND NOT BEING DONE - AFTER THEY DIDNT EVEN KNOW THAT THERE IS NO STOCK. I WANT MY MONEY BACK !!!!!!!!@

I have placed an online order over 2 weeks back where the item was allocated as in stock and would have been delivered to me by the 1st of December 2021. The 1st had come and gone and I followed up with the company as to what is going on as I have not received any update or confirmation. I called the only number they have available as support ***to try and get an update on what is happening to my order and of course not any of the 5 calls I made that day provided me with the correct information as they said on 3 different calls that the delivery is out for order and will be delivered by 17h00. The next consultant then advised oh sorry it is out of stock and they will request the product to be re-ordered and let me know via email that this has been done. Well guess what??? nothing happened. I phoned in again on Friday and the lady assisting advised that nothing was done and yes there is no stock and would I like to have it ordered and wait another 20-25 days or have a refund. Obviously they could not confirm that the item would even be available if it is requested. I then asked for a refund to be done, which the lady said she will request immediately and once again the famous words of "you will receive an email notification that this has been done" was provided to me telephonically. It is now another 3 days and such email has not been reached I once gain phoned in this morning where a gentleman said he cant see any progress on this order and will contact the branch to find out what is the status, and yes again they put down the phone without any call back. I phoned again and spoke to another lady which advised that sorry she cant get through to the branch or the branch manager nd cant advise what is happening to my cancellation and my refund. This is the most terrible service I have received in a while, so easy to take your money and don't even try and let your customers know that there is no stock available even if the online store shows there is stock and you purchased that stock. No communication or even a phone call to keep your clients up too date on their orders.

As I have mentioned to 3 of your consultants, there is no stock so I WANT MY MONEY REFUNDED !!!!!!!!!

This needs to happen immediately as I am fed up with the lies and no correspondence or the incompetency of the staff or this type of client service.

Horrific Service !!!!!

My order number is *** if any response is even going to be triggered with this review.