SM
Stephanie M

1 reviews | Active since Nov 2013

28 Dec 2016, 14:47

Order late and not complete

<p>I ordered a mir***ave box from builders on the 1st of Dec and not only have the price double since I got a quote in november (this was apparently due to a change in supplier) but they they dlievered it on the 23rd of Dec after stating i would get it by the 15th and the delivery was incomplete.</p> <p> </p> <p>I have had to follow up on every turn the Lady there seems to not be phases by the terrible service I have recived. Stating its not thier fault and the blame keep sgetting shifted I still havent had my missing parts delivered and truly disapointed.</p>

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Replies (2)
Builders Warehouse
Builders Warehouse's reply28 Dec 2016, 14:59
Official

Hi Stephanie,

Thank you kindly for taking the time and reporting your poor shopping experience you encountered at our Glen Eagles store.

Firstly I want to apologise for the poor service that was rendered to you by our staff members .

I have escalated your feedback into the branch manager’s attention to set corrective measures in place .

she will contact you soon.

Regards,

Xoliswa Mkwananzi

Builders Customer Services Agent

SM
Stephanie M's update11 Jan 2017, 12:07
Reviewer Update

Thank you for taking care of the installation of my microwave box