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Francois T

1 reviews | Active since Feb 2019

30 Jul 2024, 14:11

ORDER ANS STOCK IS TERRIBLE

Good day Builders,

I ordered a PFS5000 spray gun from my nearest builders store over a month now and they keep on telling me that there is no stock and that they don't know when there will be stock arriving again I needed this spray gun urgently an upon ordering it reflected that there was stock. Now I am caught up in this and feel that I should've just rather bought another brand where the stock is correctly distributed and or perhaps used Makro or Takealot. I am utterly disappointed in the way that stock is being managed from both builders and Bosch supply to pay in full for a order and wait more than a month with absolutely no feedback on when stock will become available again. This is not how a customer should be treated.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply30 Jul 2024, 14:59
Official
 Hi Francois,

 Thank you for bringing the above to our attention and I'm sorry for the experience that you had as well as the service received. 

I will be giving you a call shortly to gather more information and to have this matter escalated for you. 

Kind Regards
JF