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Valerie K
1 reviews | Active since Sept 2015
18 Dec 2024, 11:02
Oops...Builders Warehouse does it again...
I've been trying to purchase some items from Builders Warehouse.
Firstly, I'm a pensioner. THEY SAY THAT IM ENTITLED TO A 10% DISCOUNT If I buy on a Wednesday. It's Wednesday today. Dololo.
Secondly, they say free delivery if you buy for over R500. When I get to checkout there is a delivery fee.
Notwithstanding, I've been trying to shop online for more than 4 hours with no joy. This is extremely frustrating. Some of us have work to do. Our lives do not revolve around sitting in front of the computer or on the phone trying to place an order.
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Builders Warehouse's replyOfficial
18 Dec 2024, 11:28Hi Valerie,
Thank you for bringing this to my attention.
I'm sorry for the experience you've had with our website.
Please note delivery cost is based on the items purchased and the distance from the store to the delivery address and there are certain item that do not apply to the pensioners discount as well.
You can view this online, by going to our Terms & Conditions.
Section 26 for the delivery information and Section 3 for Pensioners discount.
Kind Regards
SM.
Thank you for bringing this to my attention.
I'm sorry for the experience you've had with our website.
Please note delivery cost is based on the items purchased and the distance from the store to the delivery address and there are certain item that do not apply to the pensioners discount as well.
You can view this online, by going to our Terms & Conditions.
Section 26 for the delivery information and Section 3 for Pensioners discount.
Kind Regards
SM.
Best regards,
Builders Warehouse's reply18 Dec 2024, 11:28
Official
Hi Valerie,
Thank you for bringing this to my attention.
I'm sorry for the experience you've had with our website.
Please note delivery cost is based on the items purchased and the distance from the store to the delivery address and there are certain item that do not apply to the pensioners discount as well.
You can view this online, by going to our Terms & Conditions.
Section 26 for the delivery information and Section 3 for Pensioners discount.
Kind Regards
SM.
Thank you for bringing this to my attention.
I'm sorry for the experience you've had with our website.
Please note delivery cost is based on the items purchased and the distance from the store to the delivery address and there are certain item that do not apply to the pensioners discount as well.
You can view this online, by going to our Terms & Conditions.
Section 26 for the delivery information and Section 3 for Pensioners discount.
Kind Regards
SM.
Best regards,