MM
Michael M
1 reviews | Active since May 2013
18 Jan 2025, 21:25
Online vouchers broken
I was sent a R200 'birthday voucher' by Builders'. Annoyingly, the code didn't work.
The error: "Please shop for {currency-symbol}{order-amount} to avail the offer". It's the same bug as reported by someone else. https://www.hellopeter.com/builders-warehouse/reviews/birthday-voucher-is-a-***.
The customer contact centre agent, 'CR' hasn't been able to resolve this - it's been five days since I reported the issue.
Please credit my Builders+ account rather - the online voucher setup is clearly broken and I tried across multiple browsers and devices.
Helpful (0)
Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
19 Jan 2025, 08:14Hi Michael,
Apologies for the delay, please note that the matter has been escalated for you.
We are currently awaiting feedback, and will update you once feedback is given.
Kind Regards
SM.
Apologies for the delay, please note that the matter has been escalated for you.
We are currently awaiting feedback, and will update you once feedback is given.
Kind Regards
SM.
Builders Warehouse's reply19 Jan 2025, 08:14
Official
Hi Michael,
Apologies for the delay, please note that the matter has been escalated for you.
We are currently awaiting feedback, and will update you once feedback is given.
Kind Regards
SM.
Apologies for the delay, please note that the matter has been escalated for you.
We are currently awaiting feedback, and will update you once feedback is given.
Kind Regards
SM.
MM
Michael M's updateReviewer Update
19 Jan 2025, 08:46It may be easier to simply credit my Builders+ account (same for other complainants). From experience, I know that the word ‘escalated’ doesn’t mean much and serves to delay the matter. We needn’t wait for a dev team to troubleshoot the issue, since I imagine that’s not high priority and could take months.
MM
Michael M's update19 Jan 2025, 08:46
Reviewer Update
It may be easier to simply credit my Builders+ account (same for other complainants). From experience, I know that the word ‘escalated’ doesn’t mean much and serves to delay the matter. We needn’t wait for a dev team to troubleshoot the issue, since I imagine that’s not high priority and could take months.
Builders Warehouse's replyOfficial
19 Jan 2025, 08:49Hi Michael,
Thank you for the feedback.
We are currently waiting on feedback and I have followed up for you.
Kind Regards
SM.
Thank you for the feedback.
We are currently waiting on feedback and I have followed up for you.
Kind Regards
SM.
Builders Warehouse's reply19 Jan 2025, 08:49
Official
Hi Michael,
Thank you for the feedback.
We are currently waiting on feedback and I have followed up for you.
Kind Regards
SM.
Thank you for the feedback.
We are currently waiting on feedback and I have followed up for you.
Kind Regards
SM.
MM
Michael M's updateReviewer Update
28 Jan 2025, 10:02I was sent another voucher and it’s exhibiting the exact same issue. At this point surely it’s simpler to just credit my Builders+ account
MM
Michael M's update28 Jan 2025, 10:02
Reviewer Update
I was sent another voucher and it’s exhibiting the exact same issue. At this point surely it’s simpler to just credit my Builders+ account
Builders Warehouse's replyOfficial
28 Jan 2025, 10:45Hi Michael,
I do understand your frustration. Our team is working on this to have it resolved for you. JF
I do understand your frustration. Our team is working on this to have it resolved for you. JF
Builders Warehouse's reply28 Jan 2025, 10:45
Official
Hi Michael,
I do understand your frustration. Our team is working on this to have it resolved for you. JF
I do understand your frustration. Our team is working on this to have it resolved for you. JF