CL
Chantelle L
1 reviews | Active since Oct 2012
10 Oct 2023, 13:22
Online store is a disaster.
Last week I tried to purchase a JoJo Tank online on the Builders Warehouse website. I had a gift card which I intended to use but the online system gave an error. I sent an email to query this but only received a response 4 days later. By that time I have decided to spend my gift card in store on other items and pay for the JoJo using my credit card. I duly did this. I selected the item, inserted the delivery address and made the payment. Everything was accepted. To my surprise I just received a phone call from Builders Warehouse stating that they cannot deliver the item and that I made a mistake with my purchase! I am shocked. How can this be?? It has been a disaster thuss far shopping online at Builders.
Helpful (0)
Replies (22)0
Replies (22)
Builders Warehouse's replyOfficial
10 Oct 2023, 13:40 Hi Chantelle,
Thank you for taking my call today.
As discussed, I will have a look into this matter for you and will keep you posted with an update.
Kind Regards
KD
Thank you for taking my call today.
As discussed, I will have a look into this matter for you and will keep you posted with an update.
Kind Regards
KD
Builders Warehouse's reply10 Oct 2023, 13:40
Official
Hi Chantelle,
Thank you for taking my call today.
As discussed, I will have a look into this matter for you and will keep you posted with an update.
Kind Regards
KD
Thank you for taking my call today.
As discussed, I will have a look into this matter for you and will keep you posted with an update.
Kind Regards
KD
CL
Chantelle L's updateReviewer Update
11 Oct 2023, 11:54Good day. Please confirm whether delivery will still commence on 23 October 2023?
Regards
Chantelle
Regards
Chantelle
CL
Chantelle L's update11 Oct 2023, 11:54
Reviewer Update
Good day. Please confirm whether delivery will still commence on 23 October 2023?
Regards
Chantelle
Regards
Chantelle
Builders Warehouse's replyOfficial
11 Oct 2023, 11:59 Hi Chantelle,
I am still working on your query.
Once I have concrete and confirmed feedback I will let you know.
Kind Regards
KD
I am still working on your query.
Once I have concrete and confirmed feedback I will let you know.
Kind Regards
KD
Builders Warehouse's reply11 Oct 2023, 11:59
Official
Hi Chantelle,
I am still working on your query.
Once I have concrete and confirmed feedback I will let you know.
Kind Regards
KD
I am still working on your query.
Once I have concrete and confirmed feedback I will let you know.
Kind Regards
KD
CL
Chantelle L's updateReviewer Update
12 Oct 2023, 08:34Please let me know today. Otherwise I will have to cancel the order and request a refund. I can purchase the item at any local store and have delivery within 24 hours. I nevertheless ordered the item from Builders because you were a little bit cheaper. I thought I will wait for the 10 day delivery period. But if I have to wait for longer than that I would like to know and cancel my order. Please let me know before end of business today so that I can make the necessary arrangements.
CL
Chantelle L's update12 Oct 2023, 08:34
Reviewer Update
Please let me know today. Otherwise I will have to cancel the order and request a refund. I can purchase the item at any local store and have delivery within 24 hours. I nevertheless ordered the item from Builders because you were a little bit cheaper. I thought I will wait for the 10 day delivery period. But if I have to wait for longer than that I would like to know and cancel my order. Please let me know before end of business today so that I can make the necessary arrangements.
Builders Warehouse's replyOfficial
12 Oct 2023, 09:12Hi Chantelle,
I will follow up with the store to see the progress and I will get back to you soonest with an update.
Kind Regards
KD
I will follow up with the store to see the progress and I will get back to you soonest with an update.
Kind Regards
KD
Builders Warehouse's reply12 Oct 2023, 09:12
Official
Hi Chantelle,
I will follow up with the store to see the progress and I will get back to you soonest with an update.
Kind Regards
KD
I will follow up with the store to see the progress and I will get back to you soonest with an update.
Kind Regards
KD
CL
Chantelle L's updateReviewer Update
12 Oct 2023, 14:52I was under the impression that this query is being handled. I just received a call from Donald from the NewMarket store telling me that they will rent a truck and then charge me for delivery to Middelburg!!!!!!!!!!!!!!!!!!!!!!! When I ordered the item it stated free delivery!! Please cancel my order and process my refund!!
CL
Chantelle L's update12 Oct 2023, 14:52
Reviewer Update
I was under the impression that this query is being handled. I just received a call from Donald from the NewMarket store telling me that they will rent a truck and then charge me for delivery to Middelburg!!!!!!!!!!!!!!!!!!!!!!! When I ordered the item it stated free delivery!! Please cancel my order and process my refund!!
Builders Warehouse's replyOfficial
12 Oct 2023, 15:11Hi Chantelle
I'm so sorry about this and I can certainly understand your frustrations.
I will have the order cancelled as per your request. Please note that once cancelled you will also receive an email to confirm this and the refund can take between 7-10 working days to reflect on your card.
Kind Regards
KD
I'm so sorry about this and I can certainly understand your frustrations.
I will have the order cancelled as per your request. Please note that once cancelled you will also receive an email to confirm this and the refund can take between 7-10 working days to reflect on your card.
Kind Regards
KD
Builders Warehouse's reply12 Oct 2023, 15:11
Official
Hi Chantelle
I'm so sorry about this and I can certainly understand your frustrations.
I will have the order cancelled as per your request. Please note that once cancelled you will also receive an email to confirm this and the refund can take between 7-10 working days to reflect on your card.
Kind Regards
KD
I'm so sorry about this and I can certainly understand your frustrations.
I will have the order cancelled as per your request. Please note that once cancelled you will also receive an email to confirm this and the refund can take between 7-10 working days to reflect on your card.
Kind Regards
KD
CL
Chantelle L's updateReviewer Update
12 Oct 2023, 15:32Noted. I will keep a look out for the cancellation notification. Thanks
CL
Chantelle L's update12 Oct 2023, 15:32
Reviewer Update
Noted. I will keep a look out for the cancellation notification. Thanks
Builders Warehouse's replyOfficial
12 Oct 2023, 16:53Hi Chantelle
You're welcome.
Regards
KD
You're welcome.
Regards
KD
Builders Warehouse's reply12 Oct 2023, 16:53
Official
Hi Chantelle
You're welcome.
Regards
KD
You're welcome.
Regards
KD
CL
Chantelle L's updateReviewer Update
13 Oct 2023, 08:03Good day. I have not yet received a cancellation notice.
CL
Chantelle L's update13 Oct 2023, 08:03
Reviewer Update
Good day. I have not yet received a cancellation notice.
Builders Warehouse's replyOfficial
13 Oct 2023, 08:44 Hi Chantelle,
A cancellation request was sent through for this order.
I will follow up with the store on this for you.
Kind Regards
KD
A cancellation request was sent through for this order.
I will follow up with the store on this for you.
Kind Regards
KD
Builders Warehouse's reply13 Oct 2023, 08:44
Official
Hi Chantelle,
A cancellation request was sent through for this order.
I will follow up with the store on this for you.
Kind Regards
KD
A cancellation request was sent through for this order.
I will follow up with the store on this for you.
Kind Regards
KD
CL
Chantelle L's updateReviewer Update
13 Oct 2023, 12:42I understand that it might take 7 to 10 days for the money to reflect back into my account after cancellation. What I dont understand is why the cancellation hasn't been processed yet? Is this included in the 7 to 10 days? Firstly it is a struggle to order items from Builders, then it is a struggle to have it delivered, now it is a struggle to cancel the order.
CL
Chantelle L's update13 Oct 2023, 12:42
Reviewer Update
I understand that it might take 7 to 10 days for the money to reflect back into my account after cancellation. What I dont understand is why the cancellation hasn't been processed yet? Is this included in the 7 to 10 days? Firstly it is a struggle to order items from Builders, then it is a struggle to have it delivered, now it is a struggle to cancel the order.
Builders Warehouse's replyOfficial
13 Oct 2023, 13:09 Hi Chantelle,
I understand and I apologise for the delay.
Once I have received confirmation of cancelation I will also let you know.
Kind Regards
KD
I understand and I apologise for the delay.
Once I have received confirmation of cancelation I will also let you know.
Kind Regards
KD
Builders Warehouse's reply13 Oct 2023, 13:09
Official
Hi Chantelle,
I understand and I apologise for the delay.
Once I have received confirmation of cancelation I will also let you know.
Kind Regards
KD
I understand and I apologise for the delay.
Once I have received confirmation of cancelation I will also let you know.
Kind Regards
KD
CL
Chantelle L's updateReviewer Update
13 Oct 2023, 13:30How long does it usually take to cancel an order?
CL
Chantelle L's update13 Oct 2023, 13:30
Reviewer Update
How long does it usually take to cancel an order?
Builders Warehouse's replyOfficial
13 Oct 2023, 14:13 Hi Chantelle,
Cancelling an order doesn't take long.
We have unfortunately encountered an issue in cancelling your order and the matter has been escalated.
Kind Regards
KD
Cancelling an order doesn't take long.
We have unfortunately encountered an issue in cancelling your order and the matter has been escalated.
Kind Regards
KD
Builders Warehouse's reply13 Oct 2023, 14:13
Official
Hi Chantelle,
Cancelling an order doesn't take long.
We have unfortunately encountered an issue in cancelling your order and the matter has been escalated.
Kind Regards
KD
Cancelling an order doesn't take long.
We have unfortunately encountered an issue in cancelling your order and the matter has been escalated.
Kind Regards
KD
CL
Chantelle L's updateReviewer Update
16 Oct 2023, 08:31Feedback please.
CL
Chantelle L's update16 Oct 2023, 08:31
Reviewer Update
Feedback please.
Builders Warehouse's replyOfficial
16 Oct 2023, 09:27 Hi Chantelle,
I am following up and will update you once I have feedback.
Regards
KD
I am following up and will update you once I have feedback.
Regards
KD
Builders Warehouse's reply16 Oct 2023, 09:27
Official
Hi Chantelle,
I am following up and will update you once I have feedback.
Regards
KD
I am following up and will update you once I have feedback.
Regards
KD
CL
Chantelle L's updateReviewer Update
16 Oct 2023, 13:50Feedback please. It has been 4 days since my cancellation request.
CL
Chantelle L's update16 Oct 2023, 13:50
Reviewer Update
Feedback please. It has been 4 days since my cancellation request.
Builders Warehouse's replyOfficial
16 Oct 2023, 13:52 Hi Chantelle,
As advised, as soon as I have any feedback I will update you. You’re query has been escalated.
Regards
KD
As advised, as soon as I have any feedback I will update you. You’re query has been escalated.
Regards
KD
Builders Warehouse's reply16 Oct 2023, 13:52
Official
Hi Chantelle,
As advised, as soon as I have any feedback I will update you. You’re query has been escalated.
Regards
KD
As advised, as soon as I have any feedback I will update you. You’re query has been escalated.
Regards
KD
CL
Chantelle L's updateReviewer Update
17 Oct 2023, 08:53Update please.
CL
Chantelle L's update17 Oct 2023, 08:53
Reviewer Update
Update please.
CL
Chantelle L's updateReviewer Update
17 Oct 2023, 09:05Please enusre that the funds is returned to my credit card. I do not require the funds on my Builders Profile. You stated on the 12th of October that the funds will be returned to my card yet I just received an email stating that it was returned to my Builders Profile. As it is clearly evident that I cannot purchase a JoJo tank online from Builders I will need to purchase the item at a different store. The funds on my Builders Profile will be of no use to me.
CL
Chantelle L's update17 Oct 2023, 09:05
Reviewer Update
Please enusre that the funds is returned to my credit card. I do not require the funds on my Builders Profile. You stated on the 12th of October that the funds will be returned to my card yet I just received an email stating that it was returned to my Builders Profile. As it is clearly evident that I cannot purchase a JoJo tank online from Builders I will need to purchase the item at a different store. The funds on my Builders Profile will be of no use to me.
Builders Warehouse's replyOfficial
17 Oct 2023, 09:26 Hi Chantelle,
Please can you check your email as I have rep****.
Kind Regards
KD
Please can you check your email as I have rep****.
Kind Regards
KD
Builders Warehouse's reply17 Oct 2023, 09:26
Official
Hi Chantelle,
Please can you check your email as I have rep****.
Kind Regards
KD
Please can you check your email as I have rep****.
Kind Regards
KD