online stock levels are so inaccurate

I cannot seem to get any success with their online ordering system. My previous order I called after 3 weeks only to be told they can no longer get that product. Why offer the product and why not contact me?

My most recent order I wanted to order 2 sanders but because only 1 was in stock on the system at Northgate branch I was limited to 1. I then placed the order for a few other items and then receive a call to say they don't have any sanders in stock and will take 3 weeks to get one. I then asked for the address of someone I could email about it which I did on 24th. I still haven't received a response. I called the call center on the 25th and they could reach Gerald Hill. They couldn't even get through to anyone else who could assist. I was informed someone would contact me and yet I am still waiting. There website is down so I can't log on to see the order status either. very disappointing service