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Johann B

1 reviews | Active since Jun 2013

02 Jul 2019, 09:23

Online shopping - Selling items that are out of stock

I ordered (and paid for) an item online stating it will take 4 business days for the item to be be available for collection at the Boksburg store. Now however, the supplier is out of stock and Builders will only have stock at the end of July 2019. Please don't sell items if they are out of stock. You don't fulfill your promises!

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Replies (7)
Builders Warehouse
Builders Warehouse's reply02 Jul 2019, 10:25
Official
Hi Johann,

Thank you for your feedback.

I am really sorry to hear about the experience you had with your online order, this is not the kind of service we'd ever want our customers to receive. 

I will address this with our team to ensure that we improve the efficiency of our online service, I will do my best to assist with the stock issue you've mentioned.

Please note that you will receive a call from me shortly, thank you for giving us an opportunity to assist.

Regards,
Joshua
JB
Johann B's update03 Jul 2019, 11:34
Reviewer Update
Hi Joshua,

I missed your call yesterday.

I'll just wait for stock to arrive at the end of the month.

Hopefully this time someone from Builders will let me know if the item is ready for collection.

Regards.
Builders Warehouse
Builders Warehouse's reply03 Jul 2019, 11:42
Official
Hi Johann,

Thank you for your feedback.

You can count on us, I will personally keep in contact with you, thank you for giving us an opportunity to help. 

Will keep in touch.

Regards,
Joshua
JB
Johann B's update10 Jul 2019, 11:01
Reviewer Update
Hi Joshua,

I already bought another cylinder - thank you.

How long will it take for the refund to come through ?

I paid by credit card.

Regards.
Builders Warehouse
Builders Warehouse's reply10 Jul 2019, 11:14
Official
Hi Johann,

Thank you for your feedback.

It can take up to 7 business days for the refund to reflect back on your account ( https://www.builders.co.za/returns-and-refunds ).

If you need any further assistance, please don’t hesitate to contact us at *** or ***. 

Kind Regards,
Joshua
Builders Warehouse
Builders Warehouse's reply10 Jul 2019, 11:15
Official
 
Hi Johann,

Thank you for your feedback.

It can take up to 7 business days for the refund to reflect back on your account ( https://www.builders.co.za/returns-and-refunds ).

If you need any further assistance, please don’t hesitate to contact us at *** or ***. 


Kind Regards,
Joshua

 
Builders Warehouse
Builders Warehouse's reply10 Jul 2019, 11:16
Official
 
*** or ***.