RL
Riaz L
1 reviews | Active since Jun 2016
03 Jan 2020, 14:17
Online Shopping at its Worst
Order items online from builders glen eagles. All items were in stock as I made sure of this. Placed an order for over 30k only to be told that items are not in stock and I have to wait. Why indicate that the items are available when they are not, I would have order from another store or supplier, Leroy Merlin is stepping up and offering a superior services. I have not received any further communication from the store and I have contractors starting work on the 6th of January. Really bad services guys, in-store service even worst. Mass mart has really messed up a good company.
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Builders Warehouse's replyOfficial
03 Jan 2020, 15:22Hi Riaz,
Thanks for your feedback and for taking my call earlier.
As per our discussion, I am really sorry to hear about the experience you had, none of our customers deserves this level of service.
I have addressed this matter with my team in-store to ensure that we improve our service. I've arranged assisted from my sales manager who is busy assisting with the products you urgently need next week.
I appreciate the opportunity that you have given us to resolve this for you, thank you for making us aware of your concerns.
I will remain in touch with you until this has been fully resolved.
Regards,
Josh
Thanks for your feedback and for taking my call earlier.
As per our discussion, I am really sorry to hear about the experience you had, none of our customers deserves this level of service.
I have addressed this matter with my team in-store to ensure that we improve our service. I've arranged assisted from my sales manager who is busy assisting with the products you urgently need next week.
I appreciate the opportunity that you have given us to resolve this for you, thank you for making us aware of your concerns.
I will remain in touch with you until this has been fully resolved.
Regards,
Josh
Builders Warehouse's reply03 Jan 2020, 15:22
Official
Hi Riaz,
Thanks for your feedback and for taking my call earlier.
As per our discussion, I am really sorry to hear about the experience you had, none of our customers deserves this level of service.
I have addressed this matter with my team in-store to ensure that we improve our service. I've arranged assisted from my sales manager who is busy assisting with the products you urgently need next week.
I appreciate the opportunity that you have given us to resolve this for you, thank you for making us aware of your concerns.
I will remain in touch with you until this has been fully resolved.
Regards,
Josh
Thanks for your feedback and for taking my call earlier.
As per our discussion, I am really sorry to hear about the experience you had, none of our customers deserves this level of service.
I have addressed this matter with my team in-store to ensure that we improve our service. I've arranged assisted from my sales manager who is busy assisting with the products you urgently need next week.
I appreciate the opportunity that you have given us to resolve this for you, thank you for making us aware of your concerns.
I will remain in touch with you until this has been fully resolved.
Regards,
Josh