Online shop and services completely suck

They have THE MOST *********** staff between 3 different branches in PTA (Castle Gate, Woodlands, Faerie Glen) I have come across in my whole life (I work in completely under developed countries in Africa as well). They cannot deliver any of the services bookable online (they don't even know how it works), don't have the stock they say they have (then you have to wait 21 working days), the staff cannot even write down a phone number correctly, another member keeps writing the order number down wrong for refund(management level), transfer phone calls to the wrong departments, drop the calls multiple times, don't answer the phone.

It is a complete circus - up to management level have to go back to grade 1 (school). The worst experience of my life, but the last - that is a promise!!! With all the amazing online service from other companies, you better wake up - you will be out of business soon BBBEE or not. You should be very ashamed - you have NOTHING to be proud about. It is very clear your top leadership is up to "manure" - very visible on ground level - the worst attitudes I've come across of not giving a damn about their jobs, their customers or anything quality related, arrogant, no care, totally disgusting - overall not even worth a 1 rating, would have rated a 0 if possible (hint-hint hellopeter).