Online Shipping Fiasco...Has Builder's read the Consumer Protection Act?

Purchased an item online with Builders Warehouse. 1 days before due delivery, I was contacted and told that the distributor didn t have access to this product.

Initially I was told that my Builders Account would be credited, which was unacceptable to me. I provided my bank details yet 3 and 1/2 weeks after making the purchase I have neither a refund nor the goods.

The Consumer Protect Act clearly states that:

Consumer Protection Act:

"A supplier may not accept money from a consumer, if s/he is not able to supply goods or services as a result of insufficient stock or incapacity to render a service. A consumer must be refunded any amount paid plus interest, and compensate the consumer for all costs incurred as a result of the supplier’s overselling or overbooking."

Yet here I am chasing a massive corporate to get my money back.