1 reviews | Active since Nov 2017
Online service is disappointing and misleading
I usually receive the greatest assistance in store, but the online service is shocking. Due to the current covid lockdown I decided to place my order online to collect rather than contributing to extra traffic in store. Some of the essential items I wanted to order were not available in stock, after talking to one of the online assistants I was assured that I can still select these items and collect them separately at a later stage to the in stock orders which should be available sooner. Happily I placed my order (if this was not the case I would have only ordered in stock items to be able to collect them sooner) - however as soon as I paid and inquired on how to collect the in stock items I was informed that I cannot collect them separately after all.
This meant I needed to cancel my order, go through a refund process since I will not even get refunded to my bank account and lose the voucher I had decided to use for my order...
Thanks for your feedback.
I'm sorry to hear the experience you had, none of our customers should be going through this. Our website should be easy to shop on without having any trouble whatsoever. Usually when items aren't available, you could collect them at a later stage so this does concern us.
As a business, I want to reassure you that we don't take your feedback lightly as we will address and resolve this in the best, most effective manner possible. We will be in contact with you as we will need more insight regarding your shopping experience. We will also do our best to ensure this doesn't happen again.
Please feel free to contact us if you have any other concerns or if you need anything else. We will remain in touch with you regarding the way forward.
Hope you have a great day remaining.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear the experience you had, none of our customers should be going through this. Our website should be easy to shop on without having any trouble whatsoever. Usually when items aren't available, you could collect them at a later stage so this does concern us.
As a business, I want to reassure you that we don't take your feedback lightly as we will address and resolve this in the best, most effective manner possible. We will be in contact with you as we will need more insight regarding your shopping experience. We will also do our best to ensure this doesn't happen again.
Please feel free to contact us if you have any other concerns or if you need anything else. We will remain in touch with you regarding the way forward.
Hope you have a great day remaining.
Regards,
Joshua