Online purchase - no service or product received

I can tell from the endless Hello Peter reviews that Builders Warehouse don’t give a flying continental about customers. I guess having a monopoly as a giant corporate they probably don’t feel like they need to. What a shame! The state of South Africa’s economy is obviously not solely due to poor Country Governance but due to ‘big corporates’ who don’t care about customer service. Quick to take your money but no interest in providing customer service or more importantly the product ordered. Online order placed on 18 November and as of today, 21 December, still no delivery and zero communication. Email turnaround states 48 hours (unacceptable!) or you are prompted to phone the call center for urgent assistance - this proved to be useless as the call agents can’t help either! It’s Christmas. The purchase I made is a Christmas gift for my 77 year old father at a cost of ~R14,500, which currently we’re out of pocket. What a truly sad state of affairs. Builders Warehouse Management - I hope you are hanging your heads in shame - somehow I doubt it.