1 reviews | Active since Nov 2017
Online Purchase - No Communication, No delivery
The worst online service experience I have had, I wish the was an option for a "0" rating. I placed an online order on 08 January 2026 that consisted for 2 items. The one item was delivered 2 days after,however it was faulty- I was told to log a return request ,which I did. I got an email saying that within 2-4 days I will receive communication and the item will be collected, 10 days later the item was still not collected - I still don't have a replacement or refund ,and still have to be the one calling and following up 😔. Only yesterday it got collected without any call or email notifying me- what if I was not home? The driver just called and said he was at the gate , REALLY?
My Second item still shows the order status and confirmed and will be delivered in 9-11 days, yesterday 23 January 2026 was the 11th working day and I still do not have the item delivered , I don't know what's the status of this,no call no email. I tried calling the Call Centre ,but seems like the agents also don't know what's the story.
This was my first experience with builders online , and the VERY last. I have never experienced such appalling service- very pathetic to say the least.
Thank you for contacting us.
We're sorry for the experience you've had and for the lack of communication.
This has been escalated, and our team is working to resolve this for you.
We will be in touch as soon as possible with feedback.
Regards,
BB
Thank you for contacting us.
We're sorry for the experience you've had and for the lack of communication.
This has been escalated, and our team is working to resolve this for you.
We will be in touch as soon as possible with feedback.
Regards,
BB
Please note that I have still not received the other item on my order. My order made online consisted of 2 items ( a Power Bank and a UPS Power Station). I only received the power bank but not the UPS Power Station and no one has been in communication with me regarding that. My order was placed on 08 January 2026, today it is the 04th February and no order has been delivered ,no communication had been made to alert me of any delays. The expected delivery turnaround times on the order started 9-11 days and the status of the order says confirmed even now . It is now 19 working days later and I don't know what's happening.
This is pathetic service ,could you kindly please refund me urgently because I cannot deal with this unprofessional service anymore. Why do you have an online store when you cannot manage it???
Please note that I have still not received the other item on my order. My order made online consisted of 2 items ( a Power Bank and a UPS Power Station). I only received the power bank but not the UPS Power Station and no one has been in communication with me regarding that. My order was placed on 08 January 2026, today it is the 04th February and no order has been delivered ,no communication had been made to alert me of any delays. The expected delivery turnaround times on the order started 9-11 days and the status of the order says confirmed even now . It is now 19 working days later and I don't know what's happening.
This is pathetic service ,could you kindly please refund me urgently because I cannot deal with this unprofessional service anymore. Why do you have an online store when you cannot manage it???
Thank you for your response.
I'm sorry for the service you've received.
Our team is working to resolve this for you, and we will be in touch with feedback as soon as possible.
Regards,
BB
Thank you for your response.
I'm sorry for the service you've received.
Our team is working to resolve this for you, and we will be in touch with feedback as soon as possible.
Regards,
BB
I'm sorry for the delay.
I will follow up with our complaints team on this for you.
Kind Regards
KD
I'm sorry for the delay.
I will follow up with our complaints team on this for you.
Kind Regards
KD