Online Purchase Nightmare

I bought a fridge 3/12/21, which was available online, and when I went to collect 6/12/21, I was told it's only arriving in January. I complained and been getting empty promises from Nandipha - New Market Manager, and Sizwe the Store manage. 9/12/21 a completely damaged fridge was delivered, and I complained again. I was told it would be collected but I will only get my refund in Jan '22. I refused. Sizwe told me he is checking on another stork he was told is available and will let me know of the condition, which didn't happen. In all these calls between Sizwe, Nandipha, Nokuthula, Joshua and Celeste I was told if it's used, it will be discounted, and I will be refunded my petrol and money I paid the bakkie to collect on the 6th, which is now a mystery to Sizwe who tells me Nandipha told me I will get a discount on my next purchase from them (as if I would ever trust them with any of my future purchases) and this is a complete lie. Sizwe was just shot of calling me a **** as he didn't remember any of our conversations, and put words on my mouth throughout all our conversation today 21/12/21 when a used fridge is delivered on my door. He even gives me a 'take it or leave it' attitude. I told him since our conversation isn't going anywhere, I'll speak to Joshua, but he gives me a Call Centre number, after all this frustration. This is really pathetic, and I saw Builders doesn't acknowledge, nor respond on reviews posted here, but I guess I'm venting, but I will not let this behavior and treatment go un-addressed.