ONLINE purchase flop

If this was not frustrating it would be funny. I was contacted by somebody, I assume the call Centre to ask me whether I have now picked up my order. DUH!!!!!! the complain is about it not being delivered. She could not give me any info about the order. She then told me that she sent an email to those "who are on it" and they will phone me. Does that sound fami****? I asked why she does not rather phone them in stead of waiting for then reply. Revelation!!! Those who are on it does not answer their phone ( neither do they phone back) Please don't reply with this soppy meaningless reply. And don't tell me the query has been escalated. You need higher intervention that that to find out what is going on in your business.

On top of being useless in solving problems , they are also dishonest. This morning they phone me to ask whether they can deliver. The call centre also phones me to tell me that they have been trying the whole of the week to get hold of me to deliver and could not get hold of me. an utter lie! Unfortunately they also send me the invoice showing that they only processed the order at 9h20 today the of November. You prove yourself to be dishonest. Why don't you just admit you made a mistake and apologise in stead of making your client the responsible one for your mistakes. You have no idea how to manage customers. Good buy I will definitely not but from you again. There is an fantastic alternative across the street from you.