Online Purchase

Good Day

I am emailing you pertaining to the order I made on the 18th of June 2020. The day I placed the order online the product (Alva GH312 Large Panel Gas Heater- Black) was available for purchase I paid and the date for delivery was 6 July 2020.

On Monday I was called by number *** was advised that the product I ordered is not in stock which I asked how is it that they are picking that up now after waiting for so long.

They advised I will be given the Goldair heater and I further asked if I will be charged the difference seeing that they did not update their online site the gentleman I was talk to said no it will given to me and delivery will be made Tuesday 7th July 2020

On Wednesday I kept calling went through to an agent that placed me on hold. Tried the online chat several times till I got through to Dumisani that advised he will get hold of the store. I then called the number ***the lady I got to advised that she tried calling the store and the was no answer but will send a inquiry to the store.

Today I get a call from Customer service ( ***) and I am advised that the manager of the place is advising that they will refund me and I must reorder again.

Why was I not made aware after I placed the order that the product I had bought is not in stock and will never be again? On Monday when I was called why did they make a false commitment if they do not intend on getting my heater delivered? If the difference is such an issue why wasn’t I told in time so to make arrangements to get it paid when I could?

It is cold and the manager has advised I must reorder another heater that will take another month before it gets delivered and winter will be over.

Could I get my heater delivered as per the call i got on Monday by COB today 9th July 2020