TC
Teresa C
1 reviews | Active since Aug 2012
30 Nov 2017, 14:53
Online purchase
I placed order on line on 06/09/2017 as there were fridges in stock or so the on line store reflected. Only when I query am I told that its on order but cant say when stock will arrive. YET Black Friday sale they advertised the same fridge Defy Double Door DAC419 Combi C300 Eco WD M Fridge / Freezer - Metalic (226L) 3 in stock......I called Defy who advised there is no difference in the specs of the fridge I ordered to this one only in appearance, so why was I not offered this fridge
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
30 Nov 2017, 15:56Hi Teresa,
Thank you for your feedback.
I'm sorry that you've not received any feedback from our Cape Gate store regarding your online order. I can understand your frustration as you've been waiting for the fridge.
I'll follow up with the store to have this matter resolved for you.
Once again I'm sorry for the service you've received.
Regards,
Ivor
Best regards,
Builders Warehouse's reply30 Nov 2017, 15:56
Official
Hi Teresa,
Thank you for your feedback.
I'm sorry that you've not received any feedback from our Cape Gate store regarding your online order. I can understand your frustration as you've been waiting for the fridge.
I'll follow up with the store to have this matter resolved for you.
Once again I'm sorry for the service you've received.
Regards,
Ivor
Best regards,