1 reviews | Active since May 2010
Online Prices not valid/ Give Internet Banking login details
I registered for Builders online shopping. I found the item and was trying to purchase the item online. I failed as you can only purchase an item if you give you private banking login details to builders/ their 3rd party or have a credit card or account. I refused to use either as I was collecting from the store in Strubens Valley. I contacted the customer care for after 5 attempts advised I could purchase the item online and collect & pay at the store. I went to the store and the paints manager advise I should go online and purchase there as the stock is "different." I went online found the item and once again had to contact the customer services who insulted me advising that for what they have the store. I then spoke to an online team manager who told me that he is not sure why the item was priced as it was and due to the error I could no longer purchase the item. (This is false advertising and a violation of the customer protection act). He said that I should provide my internet bank login details to complete the sale... :( I went online 2 days later and the item is still available on the site and available and at the reduced price.
Hi Nishant,
Thank you for your feedback.
I'm sorry for the experience you've had regarding your online purchase. I can understand your disappointment.
I've sent your feedback to the online team to investigate, and we'll revert back to you to resolve your query.
Regards,
Ivor
Hi Nishant,
Thank you for your feedback.
I'm sorry for the experience you've had regarding your online purchase. I can understand your disappointment.
I've sent your feedback to the online team to investigate, and we'll revert back to you to resolve your query.
Regards,
Ivor
