IL
Ivan L

1 reviews | Active since Sept 2011

02 Dec 2024, 17:20

****! Online price and in store price were different

I sent our driver to go buy cobble bricks at builders Edenvale, on the website its stating R5 per brick, but when we paid at the shop it was R7, and they refused to give us at R5 even though we showed them the online price, they told us to buy online and collect in store, and they will refund the funds back into credit card which may take 14 working days. We asked them to refund just the difference and they refused. Absolute **** and waste of time!

Might as well list it for free and make people pay when they go buy! Extremely inefficient and complete waste of time. I would never want to go there again, Leroy has it listed at R3.99 per brick but they out of stock for that day!

Spent R2 more per brick compared to their online price, ridiculous! They said we must offload the bricks, refund the amount paid and wait 14 days, pay again online and they will load it back up again..... this is why south Africa is going no where with productivity like this !

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Replies (1)
Builders Warehouse
Builders Warehouse's reply02 Dec 2024, 17:55
Official
Hi Ivan, 

Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.

I will have the matter escalated and our team will be in touch. 

Regards,
SR