Online Portal not updated
Please don't use the online site if you are in a hurry. They do not update the stock available. I placed an order specifically with the Table view branch even though it is not my closest branch because the online portal indicate that they had 5 items in stock. Only to be informed the next day that they out of stock and the item has been discontinued.
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Replies (3)
Builders Warehouse's replyOfficial
23 Jan 2020, 09:53Hi Jan,
Thanks for your feedback.
I'm sorry to hear the experience you had and I do understand where you're coming from. This isn't the kind of experience we'd want any of our customers to receive.
I would like an opportunity to talk to you about this but you unfortunately dropped the line on me. Please give me a chance to discuss this concern with you. You're more than welcome to mention a time you'd me to call you back.
Thanks for making me aware of your concerns.
Regards,
Josh
Thanks for your feedback.
I'm sorry to hear the experience you had and I do understand where you're coming from. This isn't the kind of experience we'd want any of our customers to receive.
I would like an opportunity to talk to you about this but you unfortunately dropped the line on me. Please give me a chance to discuss this concern with you. You're more than welcome to mention a time you'd me to call you back.
Thanks for making me aware of your concerns.
Regards,
Josh
Builders Warehouse's reply23 Jan 2020, 09:53
Official
Hi Jan,
Thanks for your feedback.
I'm sorry to hear the experience you had and I do understand where you're coming from. This isn't the kind of experience we'd want any of our customers to receive.
I would like an opportunity to talk to you about this but you unfortunately dropped the line on me. Please give me a chance to discuss this concern with you. You're more than welcome to mention a time you'd me to call you back.
Thanks for making me aware of your concerns.
Regards,
Josh
Thanks for your feedback.
I'm sorry to hear the experience you had and I do understand where you're coming from. This isn't the kind of experience we'd want any of our customers to receive.
I would like an opportunity to talk to you about this but you unfortunately dropped the line on me. Please give me a chance to discuss this concern with you. You're more than welcome to mention a time you'd me to call you back.
Thanks for making me aware of your concerns.
Regards,
Josh
's updateReviewer Update
29 Jan 2020, 12:32Almost a week later I still not have my money. I called again today and was told that this order has not been cancelled and is still on the system even though the customer service agent that called me initially said it was cancelled due to no stock or supplier available. Then I was told your banking system was offline. If I don't have my money in my bank account within the next 5 business days as promised I have no other option but to make a case of ***** and theft with SAPS. And please do not call me at work to discuss. You have wasted enough of my time. All the details is known to you. the order nbr is: ***
's update29 Jan 2020, 12:32
Reviewer Update
Almost a week later I still not have my money. I called again today and was told that this order has not been cancelled and is still on the system even though the customer service agent that called me initially said it was cancelled due to no stock or supplier available. Then I was told your banking system was offline. If I don't have my money in my bank account within the next 5 business days as promised I have no other option but to make a case of ***** and theft with SAPS. And please do not call me at work to discuss. You have wasted enough of my time. All the details is known to you. the order nbr is: ***
Builders Warehouse's replyOfficial
30 Jan 2020, 12:48Hi Jan,
Thanks for taking my call earlier.
I can reassure you that the refund was processed yesterday, it can take 7 - 10 working days for it to reflect into your account.
Please feel free to message me if you need help with anything else.
Have a great day.
Regards,
Josh
Thanks for taking my call earlier.
I can reassure you that the refund was processed yesterday, it can take 7 - 10 working days for it to reflect into your account.
Please feel free to message me if you need help with anything else.
Have a great day.
Regards,
Josh
Builders Warehouse's reply30 Jan 2020, 12:48
Official
Hi Jan,
Thanks for taking my call earlier.
I can reassure you that the refund was processed yesterday, it can take 7 - 10 working days for it to reflect into your account.
Please feel free to message me if you need help with anything else.
Have a great day.
Regards,
Josh
Thanks for taking my call earlier.
I can reassure you that the refund was processed yesterday, it can take 7 - 10 working days for it to reflect into your account.
Please feel free to message me if you need help with anything else.
Have a great day.
Regards,
Josh