Online ordering is a waste of time.

I order online a Zero 16L gas geyser on the 10th of June 2022 to be delivered to the Rustenburg store on the 25th of June 2022. On the 8th of July 2022 I receive a message I can collect it at the store. I arrive at the store on the 9th of July 2022 only to betold they have not received it yet. On the 29th of July 2022 I went again to the store to collect it and still they say they have not received it. They say as soon as it arrives they will call me.